Social media platforms occasionally update their systems, which can temporarily affect TokScript's ability to extract transcripts. When this happens, our engineering team works to restore service as quickly as possible.

What you might experience:

Temporary failures when trying to transcribe videos from the affected platform
Slower processing times during the transition
Brief periods where certain platforms are unavailable

What we do about it:

We monitor platform changes continuously
Our team pushes fixes as fast as possible, often same-day
We notify users through the changelog if there's a significant disruption
Your existing saved transcripts are never affected — only new extractions may be temporarily impacted

These disruptions are usually short-lived. TokScript supports TikTok, Instagram Reels, YouTube Shorts, and YouTube, so even if one platform has a temporary issue, the others continue working normally.

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