🤬 HOW IS IT POSSIBLE THAT I’VE CONTACTED CUSTOMER SUPPORT 16 TIMES OVER THE PAST THREE WEEKS (VIA CHAT AND EMAIL) AND NO ONE HAS REPLIED TO ME?

😡 I was an annual subscriber and took advantage of the Lifetime offer. It’s funny how I receive all their promotional emails urging me to upgrade to the Lifetime plan, yet their response when I have actual issues is disgraceful. I’ve contacted them over 16 times—via both email and the website’s customer support chat—and haven’t received a single reply. It is absolutely shameful and shows an incredible lack of professionalism. I assume I’m not the only one this is happening to—unless they’ve taken a dislike to me because they don’t like my hair. I have never seen such abysmal customer service. Or rather, it’s not just abysmal; it’s non-existent. I had already been communicating with them two weeks prior to the chats shown in this video, but the only response I received was from an AI that automatically replied saying the human team would get back to me in a few hours—yet they never did. I have tried contacting technical support through various channels—including mobile and desktop chat as well as email—but I have received absolutely no response.